Returns & Exchanges

At SOLE Fitness, we stand behind the quality of our equipment with a 30-day money-back guarantee to ensure your total satisfaction. If your fitness journey requires a different fit, we are committed to making the return or exchange process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Prepare for Pickup

  Ensure the equipment is disassembled and securely placed in its original packaging, including all manuals and hardware, to prevent damage during transit.

• 3.
  Scheduled Collection

  Once your return is authorized, we will coordinate with a professional freight carrier to schedule a convenient pickup time from your location.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit at our warehouse, we will process your full refund, minus any applicable restocking or original shipping fees, within 7-10 business days.